Stuck? Let's get your posts moving again.
GoBrandIt support is a real person on WhatsApp, email or phone, in English or Nepali. Or try the six most common fixes below. Most take about two minutes.
a real fix, from a real person
G
GoBrandIt Support
The team in the US and Nepal
Hi! My Instagram post didn't go out this morning. It's launch day.
9:41 AM
On it. Your Instagram connection expired. Open Accounts, tap Reconnect, then press Publish on the post again.
9:43 AM
Done, it's live. Thank you!
9:46 AM
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Phone
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Nepali or English
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Real humans
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Nepali or English
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Try these fixes first.
The six problems we hear about most, and how to solve them yourself. Still stuck? Message us and tell us which fix you tried.
My post didn't publish.
Open the post and read the error the network sent back. It's usually an expired connection or a file the network won't accept: too big, too long or the wrong format. Fix that and publish again.
One of my accounts says it's disconnected.
Networks cut access when you change your password or app permissions. Go to Accounts, tap Reconnect and log in again. It takes about 30 seconds.
Instagram won't connect.
GoBrandIt posts to Instagram professional accounts. In the Instagram app, switch to a Business or Creator account (it's free), then connect again.
How do I connect X (Twitter)?
X needs a one-time setup before your first post. Our guide walks you through it, screen by screen.
My teammate can't see our workspace.
Invite them from workspace settings and check they accepted the email. Seats per plan: 2 on Free, 4 on Creator, 6 on Business and 5 on Agency.
I want to change or cancel my plan.
Upgrade, downgrade or cancel any time from Billing. New paid plans come with a 7-day money-back guarantee. Paid by eSewa or bank transfer? Send us the receipt and your account email and we'll activate it.
Talk to a person.
Every message goes to our team. No chatbot, no ticket queue.
fastest
Chat on WhatsApp
Send a screenshot and we'll walk you through the fix, step by step, from your phone or your computer.
Open WhatsApp chatEmail us. Best for billing questions and screenshots.
Call our US team
Call our Nepal team, in English or Nepali
yes, we actually pick up
Get a fix in one reply, not five.
Include these details and we can usually solve it on the first go.
copy, paste, send
✓ The email you sign in with
✓ Your workspace name
✓ Which network: Facebook, Instagram, X...
✓ What you expected, and what actually happened
✓ A screenshot or a quick screen recording
✓ The post's link or scheduled time
Questions about support
Rather read than chat? Our guides cover every feature.
How fast will someone reply?
WhatsApp is fastest, usually within minutes. Email takes a little longer, but a real person reads and answers every message.
Is support free on every plan?
Yes. Free, Creator, Business and Agency customers all reach the same people on WhatsApp, email and phone.
Can you set up my account for me?
Yes. Book a free 30-minute demo and we'll set up your workspace, connect your accounts and plan your first posts together.
Can I get help in Nepali?
Yes. Call or WhatsApp our Nepal team on +977 9709168002 and talk in Nepali or English.
How do I report a bug?
Send a screenshot, the page you were on and what you clicked. We'll confirm it, fix it and tell you when it's done.
Can I request a feature?
Please do. Tell us what you're trying to get done and why. Every request goes straight to the people who build GoBrandIt.