Privacy Policy

This Privacy Policy explains how GoBrandIt (“GoBrandIt”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you use our websites, web applications, mobile apps, and related services (collectively, the “Services”).

By using GoBrandIt, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. OUR SERVICES

GoBrandIt provides a suite of social media and content management tools (offered in different plans such as Personal, Startup, Agency, Enterprise, and similar tiers) accessible through our websites and applications.

Using GoBrandIt, you can:

• Connect multiple social media accounts to one dashboard

• Plan, schedule, and publish posts and campaigns

• Manage comments, messages, and engagement

• Collaborate with team members

• Generate analytics and performance reports

In providing these Services, we act primarily as a service provider or processor to you, the customer, who controls how your data and your end-users’ data is processed through GoBrandIt.

Any collection, use, or management of personal information by the social networks (such as Facebook, Instagram, X/Twitter, LinkedIn, TikTok, YouTube, and others) is governed by their own privacy policies and terms (collectively, the “Social Networks”). When you use Social Networks, you must comply with their terms and policies. We encourage you to review those policies carefully, as GoBrandIt is not responsible for the privacy practices of Social Networks.

Our Services may also allow you to connect to and use third-party services, tools, or integrations (“Third-Party Services”), for example via API integrations, app directories, or embedded tools. Any collection and use of your information by these Third-Party Services is governed by their own privacy policies and terms. We recommend that you review those policies carefully as well, as GoBrandIt is not responsible for Third-Party Services.

You are responsible for complying with all applicable privacy and data protection laws when you collect, use, or disclose personal information through GoBrandIt. This includes obtaining any necessary consents and providing any required notices to individuals whose data you process using our Services.

Our Services are not intended for children and should only be used by individuals who are at least 18 years old and who are using the Services for business or professional purposes.

2. WHAT INFORMATION DO WE COLLECT?

We collect information about you and how you use our Services as reasonably necessary for the purposes described below.

2.1 Information You Provide When Using Our Services

Account Information

When you create or manage an account, we may collect:

• Name and contact details (e.g., name, email address, phone number)

• Organization or business name and address

• Login credentials (if not using a social login)

• Preferences, such as language, time zone, and communication settings

• Profile image or avatar (if you choose to upload one)

If you register or sign in using a social login (e.g., “Sign in with Facebook”, Google, etc.), we may receive certain profile information from that provider, as permitted by their policies and your settings.

Billing and Payment Information

If you subscribe to a paid plan or purchase add-ons or Third-Party Services through GoBrandIt, we may collect:

• Billing contact details

• Payment method details (e.g., partial credit card information or tokenized payment reference)

We typically work with payment processors to handle full payment card details securely; these processors will process your information in accordance with their own privacy policies.

Service and Plan Information

We also keep records of:

• The GoBrandIt plan(s) you have (e.g., number of brands, users, and connected profiles)

• Subscription status and transaction history

• Team members you invite and your organization’s workspace settings

2.2 Content and Social Media Data

When you use GoBrandIt, you may connect Social Network accounts and manage content. We may collect and process:

• Your connected social profile information (e.g., username, profile image, page or business IDs)

• Content you create, upload, or manage through the platform, such as:

  • Posts, captions, images, videos, stories, and ads

  • Comments, replies, messages, and mentions

  • Drafts and scheduled content

• Location information you choose to attach to content (e.g., a city, area, or venue)

Content you manage via GoBrandIt may include personal information about third parties (e.g., your followers, fans, customers, or other users on Social Networks), such as:

• Names, usernames, and profile photos

• Contact details (if shared in messages or comments)

• Opinions, preferences, and other information shared publicly or privately on social media

This data is typically retrieved and synchronized from Social Networks in accordance with their APIs and your authorization.

2.3 Logs, Usage Data, and Support Interactions

We automatically collect certain information when you use our Services, including:

Log Data

• IP address and general location (e.g., region or city)

• The web page you visited before accessing our Services

• Browser type and settings

• Device information (e.g., device model, OS, and version)

• Date and time of access, session duration, and activity timestamps

• Technical configuration and unique identifiers (e.g., cookies, device IDs)

Usage and Analytics

• Frequency of logins

• Features, modules, or pages you use most often

• Actions taken within the platform (e.g., posts created, accounts connected)

Support and Feedback

• Information you provide when contacting support (via email, chat, or ticket)

• Error reports, screenshots (if you share them), and other details related to issues

• Feedback, suggestions, or survey responses about the Services

2.4 Surveys, Events, and Marketing Activities

If you participate in our surveys, promotions, contests, webinars, online events, or in-person events, we may collect:

• Name, email address, phone number, business name, and role

• Participation details (e.g., registered sessions, attendance, and interactions)

• Your feedback, ratings, or responses

• Business profile information (e.g., industry, company size, approximate revenue)

We may also obtain additional business-related information from third-party providers (e.g., company size, public revenue, or sector) to help us tailor our Services and communications.

2.5 Other Interactions

Social Media

• Messages, comments, mentions, and other interactions with our public social media profiles and content.

Email Interactions

• Information about how you engage with our emails:

  • Whether you open them

  • Links you click

  • Pages visited after clicking

  • Email client and browser type

  • Approximate location (e.g., country or region)

Calls, Meetings, and Demos

• Your preferences, needs, and feedback discussed in teleconferences, video meetings, or demos

• Notes we take to better understand your requirements

Resource Access

When you access resources on our websites (e.g., blog posts, guides, templates, videos, case studies), we may collect:

• Name and contact details (if you complete a form to access gated content)

• Engagement data (e.g., which resources you accessed, downloaded, or viewed and how often)

2.6 Browsing Our Websites

When you visit our websites (e.g., gobrandit.com or related domains), we may collect:

Chatbots and Contact Forms

If you interact with our chat widgets or forms, we may collect:

• Name and email address

• Your questions, requests, and feedback

• Related details about how you use the Services

Cookies and Similar Technologies

GoBrandIt and our authorized service providers use cookies, pixels, web beacons, session replay tools, and similar technologies to:

• Remember your preferences and login sessions

• Analyze website usage, form completion, and engagement

• Improve site performance and security

• Deliver and measure marketing campaigns

You can learn more in our Cookie Policy / Cookie Notice (which you’ll need to draft or link separately).

Website Analytics

We may collect anonymized or aggregated usage data, such as:

• Pages visited and time spent on each page

• Navigation paths and interaction behavior (e.g., clicks, scrolls, mouse movements)

• Form completion rates and drop-off points

3. HOW DO WE USE YOUR INFORMATION?

We use the information we collect for the purposes described below and as otherwise permitted by law.

3.1 Providing and Securing Our Services

We use your information to:

• Create, manage, and maintain your account and workspace

• Provide the functionalities you subscribe to (e.g., scheduling, publishing, analytics, inbox)

• Authenticate you and verify your identity to prevent unauthorized access

• Process payments, manage subscriptions, and send billing-related communications

• Connect with Social Networks and Third-Party Services as you request and authorize

• Ensure the security, integrity, and availability of our Services

• Detect, prevent, and investigate fraudulent or abusive activity

We also use logs and general location information (e.g., IP-based region) to:

• Monitor performance and reliability

• Diagnose and troubleshoot technical issues

• Enforce our Terms of Service and acceptable use policies

Where you choose to enable location-based features, we use your location to support functionality such as geotagging posts (where supported by Social Networks).

3.2 Communicating With You

We may use your contact details to:

• Respond to your inquiries and support requests

• Send important notifications about your account, security, or Service changes

• Share onboarding, training, and product update information

• Send marketing communications about GoBrandIt features, promotions, content, and events (according to your preferences and applicable law)

We also use email engagement data (e.g., open and click rates) and analytics to:

• Understand what messages are useful or relevant

• Improve our communications and marketing strategies

3.3 Improving Our Products and Websites

We use aggregated and anonymized data, as well as your feedback and usage patterns, to:

• Analyze how customers use different features

• Fix bugs and improve performance

• Design new tools, features, and integrations

• Personalize the website experience (e.g., showing relevant case studies, plans, or resources)

We may analyze call notes, chat transcripts, and survey responses (where permitted) to train our team, optimize our sales and support processes, and better understand your needs.

4. WHAT ARE YOUR RIGHTS REGARDING YOUR INFORMATION?

Your rights may vary based on your location and applicable data protection laws (e.g., GDPR, UK GDPR, etc.), but generally include the rights described below.

4.1 Managing Your Account Information

Within your GoBrandIt account, you can typically:

• View and update your profile details

• Change your password or login method

• Manage your organization/workspace settings

• Add or remove team members and connected social profiles

If you are unable to update certain information directly, you can contact us using the details in the “How to Contact Us” section.

We may need to retain some information:

• For as long as you have an active account

• To provide the Services and maintain accurate records

• To comply with legal obligations (e.g., tax and accounting)

• To resolve disputes and enforce our terms and policies

4.2 Access, Correction, Deletion, and Other Requests

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Request deletion of certain information (subject to legal or contractual restrictions)

• Object to or restrict certain types of processing

• Data portability – receive a copy of certain information in a usable format

You can make such requests by contacting us at the email provided below. We will respond within the time frame required by applicable law and will let you know if we need additional information to verify your identity.

If you have granted GoBrandIt access to your Social Network accounts, you can revoke this permission at any time directly through the relevant Social Network’s settings (e.g., Facebook, Google, YouTube, etc.). Revoking access may affect how some features of GoBrandIt work.

4.3 Marketing Communications and Cookies

You can opt out of marketing emails from GoBrandIt by:

• Clicking the “unsubscribe” link in any marketing email, or

• Updating your email preferences (if a preference center is available), or

• Contacting us directly

Please note that even if you opt out of marketing communications, we may still send you non-marketing communications related to your account and use of the Services (e.g., billing notices, security alerts, or key product updates).

For cookies and tracking technologies, you can:

• Adjust your browser settings to block or delete cookies

• Use available opt-out tools provided by advertising networks

• Adjust settings in any cookie consent banner we provide

See our Cookie Policy for more details.

5. WHO HAS ACCESS TO YOUR INFORMATION?

We do not rent or sell your personal information. We share it only in the limited circumstances described below.

5.1 Employees and Authorized Contractors

GoBrandIt employees and authorized contractors may access your information only when necessary to perform their job duties, such as:

• Providing customer support

• Managing billing, subscriptions, and renewals

• Maintaining and improving the Services

• Ensuring security and preventing abuse

All personnel must comply with confidentiality and data protection obligations.

5.2 Service Providers and Partners

We may share limited information with trusted service providers who assist us in delivering the Services, such as:

• Data hosting and infrastructure providers

• Payment processors

• Email and communication platforms

• Analytics, logging, and monitoring providers

• Customer support and CRM tools

• Marketing, webinar, and event platforms

These service providers may only use your information to perform services on our behalf and must protect it consistent with this Privacy Policy and applicable law.

If you purchase GoBrandIt through an authorized reseller or partner, we may share certain information (e.g., account details, usage summaries) to support your account, billing, and service delivery.

We may also co-host or co-sponsor events and resources with partners. Where partners collect your data for their own use, they will do so under their own policies, and you will have the option to consent to that sharing.

5.3 Social Networks and Third-Party Services

When you connect Social Networks or Third-Party Services to GoBrandIt, you instruct us to share or retrieve information as needed to make the integration work.

For example:

• When you connect your Facebook or Instagram account, we may sync pages, profiles, and content as permitted by the platform’s APIs and your permissions.

• If you connect YouTube, Google’s Privacy Policy will apply to your use of Google services in addition to this Privacy Policy.

You are responsible for reviewing and complying with the third parties’ terms and privacy policies when you authorize these integrations.

5.4 Customer Organizations

If you use GoBrandIt as part of an organization (for example, your employer or client who manages the workspace), that organization may:

• Control your access and permissions

• View certain usage information (e.g., whether you logged in, connected accounts, or completed training)

• Request reports or data about the organization’s usage of GoBrandIt

We may share relevant information with that customer organization as necessary to manage the account and provide the Services.

5.5 Affiliated Entities and Business Transfers

We may share information with our affiliates and subsidiaries for purposes consistent with this Privacy Policy.

In the event of a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred to a successor or affiliated entity. If this happens, we will require the recipient to handle your information in a manner consistent with this Privacy Policy or notify you if a different policy will apply.

5.6 Legal, Security, and Professional Advisors

We may disclose information where we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests

• Enforce our agreements and protect our rights or property

• Investigate, prevent, or respond to suspected fraud, security incidents, or illegal activities

• Protect the safety of any person

We may also share information with our professional advisors (e.g., legal counsel, auditors) as needed for legal, tax, or compliance purposes.

6. INTERNATIONAL DATA TRANSFERS

GoBrandIt may process and store information in multiple countries, including locations where our company, affiliates, service providers, or data centers are based. These locations may have data protection laws that differ from those in your country.

Where required by law (e.g., under the GDPR for transfers from the EEA, UK, or Switzerland), we implement appropriate safeguards such as:

• Adequacy decisions (where applicable)

• Standard Contractual Clauses (SCCs) approved by regulators

• Additional technical and organizational security measures

Social Networks and Third-Party Services you connect to GoBrandIt may process data globally according to their own policies. We encourage you to review those policies to understand their data transfer practices.

7. HOW DO WE SAFEGUARD YOUR INFORMATION?

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration, including:

• Access controls and role-based permissions for staff

• Encryption of data in transit (e.g., HTTPS/TLS) and, where appropriate, at rest

• Secure development and deployment practices

• Monitoring, logging, and incident response procedures

• Regular security reviews of key service providers

Payment information is handled through trusted, PCI-compliant payment processors.

No system can be guaranteed 100% secure, but we continuously work to protect your information and improve our security practices.

8. HOW LONG DO WE RETAIN YOUR INFORMATION?

We retain personal information for as long as necessary to:

• Provide and maintain the Services

• Comply with legal, tax, and accounting requirements

• Resolve disputes and enforce agreements

• Support legitimate business interests (e.g., improving features, security logs)

Some Social Network content is retrieved in real-time and may not be stored permanently in GoBrandIt. For example:

• Live social feeds may be displayed on demand during your session

• Analytics data may be stored for a limited period to generate reports and insights

Where possible, we anonymize or aggregate data for long-term analysis, so it no longer identifies individual users.

When information is no longer needed, we will delete it or anonymize it in a secure manner, subject to legal or contractual retention obligations.

9. GOBRANDIT’S ROLE UNDER DATA PROTECTION LAWS (E.G., GDPR)

Depending on the context, GoBrandIt may act as either a data controller or a data processor.

9.1 GoBrandIt as a Data Controller

We are a data controller when we determine how and why we process certain personal data, such as:

• Creating and managing your GoBrandIt account and billing

• Sending product updates, marketing communications, or event invitations

• Operating our websites and analyzing usage

• Handling job applications and recruitment

Legal Bases for Processing (under GDPR/UK GDPR)

When acting as a controller, our legal bases may include:

• Consent (e.g., when you sign up for a newsletter or event)

• Contract (e.g., providing the Services under our terms and agreements)

• Legitimate interests (e.g., improving our Services, ensuring security, promoting the platform to prospective users)

• Legal obligations (e.g., retention of financial records, tax compliance)

Where we rely on consent, you may withdraw it at any time as permitted by law.

9.2 GoBrandIt as a Data Processor

When you use GoBrandIt to manage your own customers, followers, or social media audiences, you (or your organization) act as the data controller, and GoBrandIt acts as a data processor.

In this role, we:

• Process personal data only on your instructions (as set out in our terms and your in-app settings)

• Use your Content and connected data solely to provide, maintain, and improve the Services

• Implement appropriate security measures and data protection safeguards

If you require a Data Processing Addendum (DPA) under GDPR, UK GDPR, or similar laws, we can provide one upon request, so you can meet your obligations as a controller.

If you are an authorized user of an organization’s GoBrandIt account, that organization controls how your data is used within the workspace (e.g., retention, access, or deletion of Content). Please contact your account owner or administrator for details about their specific policies.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our Services or business practices

• Updates in applicable laws or regulatory guidance

• Improvements to our privacy and security practices

When we make material changes, we will provide appropriate notice (for example, by posting a prominent notice on our website, updating the “Last updated” date, or sending you an email).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. HOW TO CONTACT US

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you can contact us at:

GoBrandIt – Privacy Team

Prizma Digital Pvt. Ltd. [DBA. GoBrandIt]

Email: support@gobrandit.app

If we are unable to resolve your concern, you may have the right to contact your local data protection authority or regulator, depending on your jurisdiction.